Location: Europe, the Middle East, and Africa / UK
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 7,700 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 115 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.
Headquartered in Cambridge, UK, Darktrace has more than 2,000 employees located across more than 100 countries. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.
This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.com.
Reporting directly to the Global VP of Global Customer Success, the Customer Success Regional VP will be responsible for effectively leading the Customer Success team, whilst maintaining and growing renewal and upsell revenue from our existing customer base in the Australia/New Zealand (ANZ) market. You will be responsible for fostering a customer-centric culture and executing the strategic direction of Darktrace’s CSM team in ANZ. In this position you will attract, develop, retain and motivate an existing team of CSM managers and individual contributors to drive customer outcomes, strengthen customer relationships, as well as enhancing and forging new partnerships to strengthen Annual Recurring Revenue (ARR) and Logo Retention. in line with performance targets and metrics. Everything we do is centered around our values – Pride, Novelty, Humility, Bravery, Restlessness and Aspiration - we like to challenge the status quo, always strive to do better, and we are open to learning from those around us.
On a day-to-day basis you'll be: