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Applying for IT Assets Coordinator

Location: Americas / US - Southeast / Reston

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 7,700 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 115 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,000 employees located across more than 100 countries. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.com.

As an IT Assets Coordinator, you will:

  • Handling any Shipping request made by the IT department
  • Monitoring and updating the internal asset register with the status of devices both inbound and outgoing
  • Supplying tracking information to recipients and communicating with couriers regarding any potential issues
  • Organizing the returns of any company assets to main HQ locations and ensuring all devices are accurately recorded upon arrival (Cambridge, Singapore, & San Francisco)
  • Organize procurement and tracking of digital assets and software licenses
  • Organize processing and shipping of hardware for new hires
  • Provide first line support for the global offices resolving technical issues in the most efficient and friendly manner possible
  • Manage the administration of Active Directory / Microsoft Exchange
  • Collaborate with all other Asset and IT Support teams globally to ensure that excellent support and service is delivered.
  • Maintain (record and order) stock levels for all key locations where required
  • Ensure that the best resolution is applied to every request

We are seeking applications from candidates who:

  • Have a strong attention to detail
  • Ideally you should have a background in customer service
  • Be able to work alone as well as part of a team
  • Able to lift up to 50lbs of equipment
  • Remain adaptable to the daily business needs which can change within this role
  • Have a good understanding of IT assets and peripherals